Adapter error

john rush

I had a router issue and had to unplug the main router and do a hard reset. I now get an adapter error when I plug in the AMPLIFI and cannot use it.

UBNT-Brett

@john-rush Are you using the power supply that came with your AmpliFi router?
We cannot guarantee that a 3rd party power supply will work with AmpliFi (see article: https://help.amplifi.com/hc/en-us/articles/219074137-Can-I-use-third-party-micro-USB-chargers-for-the-router-)

If you are using the provided power supply, please DM me so I can assist you in getting a replacement under warranty.

Thank you,

Allan Stanley

@ubnt-brett I have an HD unit here that I have only used a couple of times. I set it up when I need a dedicated wlan. Pulled it out today and I have the same "adapter error" with the supplied power adapter.

Problem is I have had the unit for over 1 year. Are they still under warranty ?

Thanks Allan

UBNT-Brett

@allan-stanley Does your AmpliFi router use the Micro-USB cable or the USB-C?

Allan Stanley

@ubnt-brett usb C I believe. As i searched my cable collection for another adapter and came up empty.