Router stuck on loading screen.


  • During an update a couple weeks ago my router turned off. Now when I restart it it just sits on the Amplifi loading screen forever. Tried the reset button on the bottom, it did nothing. I dont know if there is any other way to manual reset the router.


  • @joe-cusimano Thank you for bringing this to our attention. You can trigger a factory reset through the application if your network is still up and running and can be accessed. If the router lost power during the update that could have created this issue, I will reach out through DM with instructions on how to manually update.


  • Hi @Joe-Cusimano,
    Can you access the router using mobile app? If yes, please create a support info file and send me at karlis@ubnt.com.


Log in to reply
 

Looks like your connection to AmpliFi was lost, please wait while we try to reconnect.