Connectivity Issues
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My AmpliFi Mesh Router continues to report internet connectivity issues. The LCD display shows there is no internet connectivity and when I run diagnostics on the app, it fails to resolve DNS and says to contact my ISP.
I have connected directly to my Xfinity modem with a LAN cable and can connect with no issues at all. I am not using any custom DNS settings on the router, just basically taking the Comcast DNS servers that are handed out with DHCP. I have tried using 8.8.8.8 sand 1.1.1.1 for alternate DNS servers, but I still have the issue.
Last week I upgraded to 2.7.1, then the problems began. Do I need to do a factor reset?
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@justin-schwilling Please collect support info:
Amplifi app -> Router icon -> Support info
And send it to me for analysis: dima@ubnt.com
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Sorry to not reply for a while.
I was able to work it out by doing a factory reset. Thanks! It's working perfect now
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@justin-schwilling did you solve the problem ?
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I have the same problem, reboot my device everyday for it to connect to DSL modem. I have firmware 2.9.2. Just upgraded to see if it would fix the problem but problem continued.
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@tuan-nguyen I would like you to test the WAN port on your AmpliFi router. Can you please launch the app and select diagnose. Then plug an ethernet cable from the blue WAN port into LAN 1. Wait 1 minute, then tap diagnose again. Does your WAN Link show a green check or a red X?
