Touchscreen contantly clicking / rotating through screens


  • Every so often, usually in the afternoon, the touchscreen goes bananas, flipping through screens constantly and clicking away. If you walk over to it and wipe the screen it seems to stop. Is it a problem with placement (perhaps afternoon sun heating that side of the room?) My house is kept cool. Dust perhaps? It's super annoying whatever it is. It's as if someone is standing at it tapping the screen, but no one is there.


  • Hello @James-Zack Thanks for bringing this to our attention. I would recommend performing a factory reset on this device and re-setting the AmpliFi back up. If the issue persists, please contact our support team and we will relay the proper steps in getting that unit replaced if you are still within our warranty. Thank you.


  • @ubnt-jack I don't know if it's still under warranty, is there a way I can find out?


  • @james-zack Absolutely. Please feel free to fill out our online RMA form HERE: https://amplifi.com/rma-uploads/?sending=doRMA

    If you have any questions filling out this form, please feel free to read through our online helpcenter document on how to best fill out the form HERE: https://help.amplifi.com/hc/en-us/articles/115007243367

    Any additional questions, feel free to direct message me. Thanks you again for bringing this to our attention and look forward to the resolution.


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