New Amplifi HD Issues

Rich N.

I just upgraded to Amplifi HD Mesh router and two Mesh Points from a Netgear R6400. It's only been running for about an hour and I'm already ready to return it.

Issues:
1. Device cannot be configured via the Web App

You can only configure via the smart phone app. I have over 70 Static IP's to setup and I can't cut&paste from a spreadsheet to make things easier. You have to type everything on the small smart phone keyboard.
I found this feature was requested over a year ago, but still has not been implemented.

2. Can't specify the Routers local IP

It defaults to ...1 and the whole IP is based on the DHCP range. What do I do if I want it to be ...254?

3. USB port does not work

Old router let me plug my USB Hard drive so I can backup my PC's via the network.
This feature has been requested many times, but it is still not available.

4. Can specify public DNS servers for DHCP, but the 3rd DNS is from the ISP

I'm forced to use my ISP's slow DNS servers.

5. Additional SSID adds 2g or 5g at the end

My old WiFi SSID's were named "WIFINAME 2.4Ghz" and "WIFINAME 5Ghz". When I setup the Amplifi HD router I set the SSID to "WIFINAME". I have Smart switches and Amazon Dots in every room using the SSID "WIFINAME 2.4Ghz". It is going to take awhile to to configure them to the new SSID so I tried using the Additional SSID setting but it alters the name I put in to "WIFINAME 2.4Ghz-2g".
It also uses the same password as the main SSID.

6. Guest WiFi has no configuration options

Can't change the subnet. It uses the same subnet as the private network
Cant specify public DNS servers. I prefer to use OpenDNS Family DNS servers for my Guest Network.'
It is not clear if the Guest network is isolated from the Private network.

7. The range of my WiFi increased but the speeds did not improve

I can now get WiFi throughout my whole house and yard now, but speeds have not improved. On the old router I could get the whole house, but only half the yard.
My ISP advertised speeds are 100/10 (Spectrum). Wired on the new and old router hovers around 85Mbps. WiFi on the old and new router hovers around 25Mbps.

I'm hoping that I am just missing something and somebody will let me know how to accomplish what I want to do. The Amplifi HD Kit was over $300. That is way too expensive for a router that only has about 1/4 of the features other branded routers have. I know this is probably unrealistic, but if at least items 1 and 3 can be resolved within a few days I'm going to pack it up, return it for a refund, and leave bad reviews wherever I can.

Scotty Sardella

@rich-n UBIQUITI...

It appears you need enterprise. You’ve stepped outside of this products current boundaries.

I just switched from Ubiquiti to amplifi. 110% you can achieve everything you want...

Good luck...

Cheers