New issue
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Internet does down at the same time every night (shown on router). At exactly 11:04pm the internet goes down until it goes back up at 11:06pm so 2 minutes it is disconnected. Meanwhile the lights on the modem all still remain green in their normal state before, while, and after the internet is back up. I'm convinced its the router but who knows. I have Cox as my isp
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@david-gotelli The fact that it happens every night at that time is typically an indicator of the ISP doing updates/provisioning.
One way to verify this is to disconnect the amplifi and plug directly into the cable modem ~11pm. Then start streaming a movie or something and see what happens at 11:04.
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This is a great test. Thanks for the input @John-Fruehe
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As @John-Fruehe suggested, I would recommend looking into any updates or delays occurring on your internet service providers side of things. After diagnosing that everything is fine with them, please feel free to reach out to our support teams HERE: help.amplifi.com and we can conduct further troubleshooting for you.
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@john-fruehe I did exactly what you said. At 11pm connected ethernet from computer directly into modem, didn't drop at 11:04 and stayed connected the whole time through 11:06pm. Thanks for the tip. Seems like the router is the problem not the modem or my isp
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@ubnt-jack Hey Jack. So from 11:04pm to 11:06pm connected directly from the modem into my computer via cat 7 Ethernet cable, the internet connection never went down. So its not my modem, or cox , it's the router.
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So tonight it went down from 11:10pm to 11:12 pm, so exactly 2 mins. This is so freaking strange.
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What’s your router brand and model?