I Have the exact same issue. There is no network (no wifi or LAN). Cannot reset (no reaction at all to reset). Can USB connection do anything?

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  Michael Hummelgaard last edited by

  Re: Router stuck on loading screen.

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  Jack last edited by @Michael Hummelgaard

  Hello @michael-hummelgaard ,

  Thank you for bringing this to our attention. If your AmpliFi unit refuses to react to a manual factory reset (inserting a paperclip into the reset hole located on the bottom of the router for 5 seconds), then lets get a new unit swapped out to you if you are still within our 1-year warranty.

  If this is the route you would like to take, please fill out our RMA form to begin this process HERE: https://amplifi.com/rma-uploads/?sending=doRMA

  If you need assistance fill out this form, please refer to our helpcenter article on how to better fill out this form HERE: https://help.amplifi.com/hc/en-us/articles/115007243367

  Let me know if I can be of further assistance to you. Thanks!

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