How do I get a replacement power supply?
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Re: Amplifihd Router Power Supply
Hello, I loved using my AMPLIFI router in my small apartment but since we moved into our new place the power adapter does not work, and every power supply + usb C cable i use to try and power it gives me "Adapter Error" message.
Is it possible to buy a replacement power supply?
Thanks,
Nate
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@get-syawedis did they ever address this with you? I have the same issues
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@derek-glasser We sell replacement USB-C power supplies on https://store.amplifi.com, however we are currently sold out and are awaiting replenishment. If you are still within your 1 year manufacturer warranty you can create a claim to replace your defective power supply.
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@ui-brett I went to the store link and did not find the power supplies listed. The only thing listed were the various routers and meshes.
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@james-earl-ford I can see them listed under the various routers, all priced at $12 & all "Sold out", here:-
https://store.amplifi.com/products/amplifi-mesh-router
for instance.Very disappointing that Amplifi require a proprietary power supply, and then don't hold stock,
Surely it's axiomatic that in these circumstances & good business practice that one should always hold stock?
Better still redesign the product so that it will accept power from a "generic" power supply,.
NJSS
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Better still redesign the product so that it will accept power from a "generic" power supply,.
Hi @nigel-steward - from memory I believe the "non-standard" power requirements come from the base Qualcomm SoC platform and wasn't specifically a choice by AmpliFi since other routers using that same platform have similar voltage & amperage requirements
AmpliFi's power needs may be a little higher than most to drive the LCD, but then again, they have less radios, so it may me a wash
The questionable decision was more for using the USB connector for power (probably an aesthetic choice) instead of a barrel connector and semi-standard wall wart
But then again, the whole cube concept is a compromise in less radios & antennas in order to look 'cool'...
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@nigel-steward Thanks, I was looking for an Accessories section not have them listed under each device. Since there are very few accessories available from Amplifi they decided to to list them with each device.