Router Wi-Fi signal suddenly became very very weak
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My Amplifi HD system had been working very nicely for over a year, and then suddenly both mesh points lost communication with the router. When I checked on the wi-fi signal at the router, I noticed that the signal was VERY low. From four feet away, the signal fell from its original 98% to less than 30%. A factory reset did not improve the situation. Any clues?
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@douglas-lawrence Might be worth selecting channels manually to see if the case improves. Could be a neighbour with a very loud router on the same frequency.
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This post is deleted!
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@Douglas-Lawrence I just got a brand new one and its the same!
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@ChuckyC What firmware version are you using? Can you send in a support file or pm me with one? Thanks.
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@UI-JT thank you I have done some check with support and it was deemed to be faulty. An RMA has been authorised.
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I am having the identical issue. Lose signal outside of 5ft range. Anything connected directly via Lan cable works perfectly.
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@Eric-Thomasian If you have tested and can achieve a connection within 5 ft. but lose the connection any further than that, and have ruled out wireless interference, we would suggest requesting a replacement via RMA.
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I have been having the same issue as of yesterday. The only solution I have come up with is putting one of the mesh antennas next to the main hub. Makes wifi usable in my house at least until there is a true fix. Its too bad I am out of warranty, really loved this product before this happened.
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@Gordon-Grajek If you are facing the same issue of radio failure, then the fix would be replacing the equipment. I would suggest requesting a replacement via our RMA process
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@Gordon-Grajek I'm having the same problem as well and am out of warranty. I really like this router but I don't want to but a whole new system.
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Count me in to this problem too. System is two years old and bulletproof until recently. Wireless signal fades out and then eventually recovers. Super frustrating on a Zoom call. And in general. I have $800 into this system and cannot believe I now face the prospect of a replacement if this happens to the rest of my mesh points (which are routers also).
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@Michael-Decelle If what you are seeing is related to this thread, it is radio issues with one specific unit. Are you only seeing the wireless signal fading out in a particular area of your home? When it recovers, is it because your device has connected to a different RaMP? If it is hardware related, it is unlikely that it will "recover" at that location.
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This is happening with a stationary laptop that is homed into my amplifihd router using a unique ssid. I created this unique ssid to eliminate the effect of handoffs between the router and the rest of the mesh network (which consists of two regular mesh points and two amplifihd routers in mesh point mode). I can visibly see the power drop in the indicator panel of Windows 10 and WiFi Analyzer. After 5-10 minutes, the signal returns to its normal level (about -59dM) and all is fine. This happens about once or twice a day. Usually in the middle of an important Zoom call.
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That technical advice and help did not last long...
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@Michael-Decelle do other devices face the issue?
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I'm not sure if your question relates to other AmpliFi elements or other clients in my home. I can confirm that other users in the house (that are wirelessly connected to a mesh point that home into the base router) also lose internet access (presumably because of the signal fade from the router).
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@Michael-Decelle Knowing where you are facing these issues helps. If it is only while connected to a mesh point, then it could be the mesh point facing issues connecting to the router, impacting your devices connection. If devices face this issue from all locations, then it could be from the router.
