Dead Mesh point?
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Hi Guys,
I noticed yesterday that a mesh point I was using to connect some wifi cameras to was not responding.
It was located in an indoor 'store' at the end of the house but was showing 'offline'.
I've just gone to retrieve it and there is no life in it at all?
Is there an internal fuse I'm not seeing? or is this something more terminal?
I have no lights, no response from anything.Any ideas?
Thanks in advance!
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Hi @gavin-turner - you can sometimes separate the magnetic ball joint and make sure the springy pogo-pin hasn't gotten stuck and is making good contact
If you have a 2nd working MeshPoint HD you can also swap the lower electrical plug sides of the magnetic ball joints and to see if it is just a power supply issue
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@derek-saville Good idea - ok, so I did that, the aerial worked on a different power supply, and a known working aerial didn't work on this one.
now off to source a new supply
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@gavin-turner Direct Message me your shipping information and I will work with our RMA team to get a replacement one shipped out to you.
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Im having the same issue. Where can I get a replacement for the power plug?
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@pili-gonzalez-bunster Please DM your devices MAC ID and I will assist you in completing a claim for a replacement. Did you also perform the above test to determine it was the power supply and not the antenna?
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Hi @UI-Brett, I'm having the same issue as those above - LEDs not lighting up, nothing, no signs of life on one of my mesh points. I switched out the power supply from a different mesh point, and it worked fine, so I believe the power supply on one of them has died. If I DM you the MAC address, can you help me get a replacement power supply? Thanks in advance.
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@Joe-Ross PM me your info.
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Hi,
Have the same problem with one of my mesh points. Switched the power base and it fires up fine so it looks like the others here that the power base has stopped working.
Would it be possible to get a replacement power base for my dead mesh point.
I can send you my MAC address from the router but not sure how to DM you the information.
Thank you and hope you can help!
Regards,
Chris
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@UI-JT I DM'd you, are you able to help at all with the same issue that the others have mentioned?
Thanks so much!
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@UI-Brett @UI-JT Can anyone help? Just need to know if I need to source elsewhere, got half of my network basically down right now. Thanks!!
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@UI-JT @UI-Brett
Hi,
Just received new AmpliFi mesh kit direct from eu.store.ui.com and one of the power supplies for the mesh point is dead. I’ve tested the mesh point on the second power supply and it works perfect. Can someone at ubiquiti assist in replacing only the power supply for the mesh point without having to RMA the entire kit. Really dependant on this equipment and would appreciate any assistance.Many thanks
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@kingsarms Hi, please contact our RMA service. All warranty cases go through them.
Thank you!