IPV6 on Xfinity. Chat Discussion with Tech Support.


  • Connecting from Xfinity Assistant. I have a question about Internet.
    James Harty 4:52:14 PM
    You are now chatting with Manisha
    Thank you for contacting Xfinity Chat Support. My name is Manisha.
    Manisha 4:52:28 PM
    Hello Manisha.
    James Harty 4:52:35 PM
    Hi, its a pleasure to have you on chat. How may I assist you today?
    Manisha 4:52:43 PM
    Are you familiar with IPV6?
    James Harty 4:52:46 PM
    Yes.
    Manisha 4:53:20 PM
    What would you like to know?
    Manisha 4:53:50 PM
    OK. I'm using my own cable modem, Arris Surfboard SB8200. Its connected to the Ubiquity Amplifi router. I have a 1GB service plan.
    James Harty 4:54:17 PM
    there is a slider in the router to switch from IPV4 to IPV6. When I switch to IPV6 my Xfinity service gets extremely unstable.
    James Harty 4:55:20 PM
    it still works, just not well.
    James Harty 4:55:34 PM
    Yes, I got your concern. However, a Xfinity modem and all Xfinity compatible modems supports Ipv4 and Ipv6 addressing. As a most of the time we always work on Ipv4 modem so, the Ipv6 does not have a strong bandwidth for now.
    Manisha 4:57:46 PM
    In case of future a Ipv6 availability and bandwidth will be increased.
    Manisha 4:58:39 PM
    Particularly, in today scenario we will work on Ipv4 addressing.
    Manisha 4:59:17 PM
    i own all my equipment. Is this an issue with the Xfinity equipment upstream of the customers?
    James Harty 4:59:25 PM
    there is a lot of forum discussion saying Xfinity even requires IPV6 or it doesn't guarantee packet stability.
    James Harty 5:00:49 PM
    I completely relate to your concern however, as of now as per the availably of the network and routes. Xfinity broadly work on Ipv4 address.
    Manisha 5:02:15 PM
    Availability*.


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