Disconnecting After Update
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My amplifi with ethernet backhaul keeps disconnecting. I have 2 Amplifi HDs and 2 mesh points. The ISP modem is connected to the first Amplifi HD on one side of the house. The second Amplifi is connected by ethernet to the first. My work computer which needs a solid connection is connected by ethernet to the second amplifi. Yesterday I had a one on one and it kept disconencting. Now I am on a call and I turned off the second one and am connected by wifi.
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@david-verch Can you generate support files from your network right after your ethernet backhauled router disconnects? After generating support files, for stability I recommend rolling back the firmware while we research this further.
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@ui-brett I will do that. Do you have a link on how to generate those files?
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@david-verch Yes I do! https://help.amplifi.com/hc/en-us/articles/360033122174-Downloading-support-information-
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@david-verch try re setting up the devices without connecting to the ISP modem first, I had Mesh points in the past drop off due to some problem with my old Asus router.