Alien dropping connection for August Lock and Nest Thermostat
K. SharkyBot last edited by
Hi, I keep having issues with the Alien 2.4ghz band, it connects to all my devices except the Nest Thermostat and August Lock. Everytime it says is connected but a couple of hours later it will fully disconnect and everytime I try to connect again it fails. I try rebooting the router and it gain connection again, but whats the point of me having pay so much to be having to reboot the router every time both the thermostat and lock disconnect...
UI-JT last edited by
@k-sharkybot Hello, we have seen this problem with many smart home devices. Here is an article that will resolve the issue you are having: https://help.amplifi.com/hc/en-us/articles/360011636294-Troubleshooting-Connection-Issues-for-Wireless-Printers-Security-Cameras-and-Other-Devices
UI-Brett last edited by
@k-sharkybot We also just released firmware v3.2.4 which increased Wi-Fi stability. Is your system updated? You can also generate support files from your system after you experience the disconnects and we can research it further with you.
MichaelE last edited by MichaelE
@k-sharkybot do you have more than one router?
Nest doesn't work well with mesh. I had to create ssids for each router and connect each product to the nearest device. 2.4ghz worked the best.