My router not ok or my ISP is trolling me?
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After a couple of hours my Amplify HD router says ”No internet connection. Please contact your ISP”. If I restart the router everything works again.
I tried different ethernet cables between wan port and my network socket.
Router is running latest 3.1.2 firmware.
I have also tried factory reset.
I have downloaded support info file from webui if it can be of any use?
Here is my diagnostic page:
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Had same issue with my ISP (Telia), but with their DNS.
I changed to 1.1.1.1, as I don’t want Google to track everything I do.
But have multiple other issues with my AmpliFi HD.
Thomas
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@lars-olov-sandström If you can send in your support file that will help us identify the issue. What service provider are you using with the AmpliFi?
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Hi @UI-JT,
Thank you for the response. I have done a rollback (3.1.1) + factory reset yesterday and up until now there has not been any issues. Fingers crossed
My service provider is Bredbandsbolaget (Telenor).
Here is the support file. I downloaded this file from the router when the it was in "No internet connection"-state:
0_1578933903402_AFi-R-HD_f09fc2ac94cc_2020-01-11_14-57-47-enc-cluster.tarBR
Lars-Olov Sandström
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@lars-olov-sandström Ok let us know if it goes down again, I will update you if we find anything in the support file.
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@ui-jt No problems for almost 3 days uptime but when i got home from work today i noticed that the router shows "No internet connection...". I downloaded support info file and restarted the router. I was about to write back and let you know the problem is no more.Doh!
BR
Lars-Olov Sandström
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@lars-olov-sandström PM me your email address so I can find the support file! Thanks!
