Additional 5ghz radio keeps turning on by itself (Alien)
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Hello,
Subject says it all for my amplifi alien router. I previously had additional radio enabled for a while, but the use case for that ended and I have since turned it off. Now, every few days, it just turns itself back on. I turn it off in-app, press the check/save button, exit out, relogin to confirm it is off....all is good it is greyed out and off. Later, poof, it turns itself on usually with in a day later. Is there any reason why it is doing this? I have 1 mesh point connected by wifi. Thanks,
Matthew
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@Matthew-Sippel I will keep testing with my unit, but I have been unable to replicate it. What mobile device are you using?
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Thanks. I am using Android app on a Pixel 3a XL. This time I tried changing the sid name (even though it is disabled) to see if that triggers something or makes it not revert. Like I said for me it stays off for a day or so, then it turns itself on ... I usually find out when I see it on my avail wireless networks. Thank you for the fast response!
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Hi @UI-Brett - @UI-Karlis mentioned in this thread and here that the radio turning on by default was a known issue and going to be fixed, so maybe this is also related?
Just patiently waiting for the next Alien firmware...
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Argh. I don't feel like waiting for a FW update. @Derek-Saville do you know if / have you tried whether resetting the router will fix it? I never had the problem until I turned it on for the first time and then tried turning it off.
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Sorry @Matthew-Sippel - I have not tried to do a factory reset or rollback to a previous firmware with a factory reset to see if the problem goes away
I just gave the WiFi-5 radio a different SSID so it doesn't interfere with the normal Alien WiFi-6 clients since the WiFi-5 operates on the lower band 5.2 GHz channels only and WiFi-6 covers 2.4 GHz and the upper band 5.8 GHz channels (not manually selectable)
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@UI-Brett @Derek-Saville No problem I will try it this weekend.
I just checked this morning and it reverted back to enabling the additional radio again. I wonder if it does it on firmware check. I guess there is no way to turn automatic update checking off. I'm going to try a reset this weekend.
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@Matthew-Sippel The latest beta firmware addresses this issue: https://community.amplifi.com/topic/2710/alien-firmware-3-3-1rc1
If you would like to test the fw that provides a fix for this, enroll your devices in the beta program.
