Night mode causes display error after three days
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Just got my replacement and got it up and running in like 12 seconds. I love how easy these things are to set up. Also the support experience is been pretty awesome too. Crossing my fingers the display issue doesn't come back.
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@Robbie-Foust
Wow, that was super fast! I’m still waiting for approval of my RMA
Whats the secret to such expedited service?
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My replacement has been up for a week without issue as well. Hopefully it will stay that way.
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That’s great news! I got my RMA approval and will be sending mine out today.
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Im getting the same issue, Who do i contact for a replacment or support, Live in Melbourne Victoria!
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@kovasp on the first page of this thread there's 2 employees that chime in every so often. You could try sending them a dm with logs both of them were really helpful when I had my issue.
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@kovasp Hello. Please contact our support team and they will help to resolve the issue or will suggest to start the RMA warranty process.
Create a support ticket
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This issue started for me this morning. Sounds like a batch of these might have bad displays or that something in the software is inducing failures? My router in the Mesh pair gave up the ghost this morning. My Stand Alone that I have added is working as expected.
It worked fine for a month and on the old firmware previously...
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@Chuck-Riedel How did you get the replacements "out" first? All I have gotten so far in my RMA is an email telling me to box everything up and ship it. Mine is failed exactly the same way.
Thanks,
usna92
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@usna92 I was mailed a replacement first then told they'd send me a shipping label for the defective unit.
Maybe they changed thier rma process for this as it's been a while since I did mine.The thing I'd like to know is what's actually failing on these and is there more than one hardware version floating around out there.
I'm moving to a bigger house and want a 2nd one but I want to ensure this problem has been resolved on all new models.
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@Chuck-Riedel Thanks. Our coverage has been great. I liked the feature because it sat on my desk so I could "monitor" the network when someone complained or if my son was dodging school due to "poor" internet. Regardless, I am hoping that the email I got was a cross in the wires and the replacement is already on the way. I have only had them about 45 days or so.
With the plague on, not having internet to ship these back is really a non-starter.
-usna92
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Morning all, just came across this thread while searching for a solution to this problem. Mine is only up 6 days and screen went exactly as described here. I haven't don't a switch on/off yet does this work ? And if so in your experience is it back to normal for long ? Really don't want the hassle of the RMA
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@Anthony-John My screen never came back with a restart. I ended up with a RMA for my unit. Only way to get it back.
-usna92
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@usna92 ah ok. I completely restarted it and it's back up now. Switched off night mode so hopefully it won't happen again
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@Anthony-John Good luck, I hope it stays functional for you. Setting up my entire network again was not great, but only took a couple of hours start to finish.
=usna92
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So far so good. I have turned off night mode and reduced the brightness very low so should be good