Spectrum + AmplifiHD = slow wifi
Ed Morris last edited by
I have Spectrum 400Mbps service for a while now and while working at home the lagging and slow performance has reached a point that makes it tough to use with AmplifiHD.
Spectrum Modem - Hitron E31N2V1
AmplifiHD v3.3.0 firmware - plugged from WAN Port into Ethernet on back of E31N2V1
2x Amplifi Meshpoint HD v3.3.0 firmware - both connected 5Ghz to AmlifiHD with Good status
The best upload speeds I have ever hit are 100Mbps, but normally around 50-60 and sometimes as woeful as 20Mbps. The wifi strength is always good or better due to meshpoints but speed is DREADFUL.
Added the Sagemcom RAC2V1S connected to an ethernet port (those always get 300+Mbps FYI) on the AmplifiHD.
After adding the Sagemcom Wifi I can get 300+ easily anywhere in the house without the benefit of mesh!! Why did I spend $400+ on a router that gets pummeled by the default router that Spectrum gives me? I have seen the solution of putting the AmplifiHD into bridge mode - that is giving up, might as well have a paperweight that is in a nice white box with lots of wires.
When is Ubiquiti going to resolve this issue?
Tim Husar last edited by
Ed - Same. I have FIOS and the stock 5ghz is triple speeds. Bit of an embarrassment investing in this.
James Ford last edited by
Hitron E31N2V1 Were you having this problem before updating to 3.3.0? I have not updated to that version because of too many reported problems. I work from home and do not need to spend time fixing a problem caused by an update.
Additionally he Hitron modem may be the problem, not the AMPLIFI HD . I have the same 400Mbps service, an Arris modem and the AMPLIFI HD and I am getting the expected speed. I did some searching and there are reports that the Puma 7 chipset in the Hitron modem has caused a number of problems. The problem was supposed to have been corrected by now but may require a replacement to get an updated modem.
UI-Brett last edited by
@Ed-Morris Other brands are also reporting issues with Spectrum, and for us it has been difficult to identify and isolate why the communications between some AmpliFi devices and the infrastructure on Spectrums side just does not work as desired.
I was informed that Spectrum does not charge a rental fee for their equipment anymore, which could benefit certain environments greatly by using a modem/router combo device of theirs, allowing their equipment to manage the communication on their end. Then place AmpliFi in bridge mode to manage the Wi-Fi in your home.
Ed Morris last edited by
@UI-Brett @James-Ford thank you for the replies. I am not willing to sacrifice the features in the AmplifiHD by putting it in bridge mode so I will try to see if i can make Spectrum give me another modem or use the Sagemcom Wifi and find a buyer for the AmplifiHD.
Daniel Greenhalgh last edited by
@Ed-Morris I recently had a similar issue with Spectrum. They installed a combo modem/router/WiFi, even though I specifically asked for modem only. Then, even though they had supposedly turned the router and WiFi off, the brand new AmpliFi router I installed had speed issues with firmware 3.1.2 and 3.3. After multiple calls and hours of testing, I finally got a tech to realize that their router hadn’t been put into bridge mode properly and once that was fixed, everything has been great. This was the fourth time speaking to someone about the issue and everyone I spoke to previously assured me over and over that everything was right on their end.