Can't add Instant (AFi-INS-R) to HD Router (AFi-R)
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Hi there,
I buy the HD Router some Weeks ago and now I want to mesh up with a Instant. Both of them are stand alone Routers! Exact Name are AFi-R-EU and AFi-INS-R-EU.
Setup say the device are not compatible. I try WLAN, LAN and also make the Instant temporally run alone for firmware update. But error message all time.
The compatibility tase from website say yes.
Please help me
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@Ninjadesigner In a private message, can you pleas share with me the MAC ID's for your Instant and HD routers?
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I turn the routers. Looks like the instant is from a set.
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Hi @Ninjadesigner did you ever get this resolved? I am having the exact same issue, my AFI-INS-R is showing up as part of a kit, when it clearly is not... support being very slow and not that helpful. Interested to know if you had any success?
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@dhamilton51 I believe an exchange was needed in his situation. If you would like to PM me your MAC ID for the Instant router, I can see if it shows paired to a mesh point, but if it does an exchange would be needed in your case as well.
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@UI-Brett thanks so much for your reply. I actually just sent it back to the retailer for a refund and will order another one or perhaps an extra standalone HD. Thanks for your help.
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@dhamilton51 Hi, sorry the late response. Yes you do right. After I send it back, the new one works all fine. Exchange makes no problems at my dealer.
@UI-Brett thank you for your fast and good support!