Alien w/Honeywell Alarm System
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Hello, we recently switched from Amplifi HD to Alien in our home and now our Honeywell Alarm System (and home automation - lights) do not work. It does not connect to the internet and looks like it continues to reboot itself. Anyone else having an issue like this? If so, any ways to troubleshoot?
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@Darren-Herman If it is rebooting constantly please fill out our RMA at rma.ui.com
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Hi - I meant the Honeywell continues to reboot itself or not accept the new network of the Alien. Funny thing is - it's the same network SSID and password as the Amplifi HD that worked fine before. Might there be a different setting on the Alien?
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@Darren-Herman You may need to use the settings of the Honeywell device and forget the network and re-connect. Sometimes, devices when switching to a "new network" that have the same credentials run into IP conflicts. I see this with printers as well. One other thing that may be needed is your Honeywell may only like to connect to a 2.4Ghz network, so an additional SSID that is 2.4 only may need to be created: https://help.amplifi.com/hc/en-us/articles/360010201854-Configuring-SSIDs