2.5ghz network not visible any more all of sudden
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I tried to activate 2.5X2 radios. I do not my default 2.5 ghz wifi anymore
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@bhanu-chandar my 2.4 is no longer visible either
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@bhanu-chandar @Betsy-Skipwith-Clemons can you elaborate more on what exactly was changed in the app to make the 2.4 disappear so I can try to replicate this issue?
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@Betsy-Skipwith-Clemons - How are you dealing with it.
@Amplifi,
I have opened a support ticket and been dealing with you for the past couple of months with all sorts of issues before it completely dropped regular network since last night. I place an RMA request and so ridiculous that I have to pay for the shipment and I will not get the replacement until I return the device at my own cost !! how is your support expect me to live without internet??
Thanks
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@bhanu-chandar Please PM me.
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@UI-Brett this happened to me before (on firmware 3.2.5). To replicate, disable Common SSID and rename the 2.4Ghz band. Then try to revert back. Reverting back appears to be done correctly in the Amplifi app however the 2.4Ghz is gone in the real world. No devices could see it so I assume the radio etc got disabled. My solution was to factory restore.
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I have exactly the same problem after using the device for 5 days. I used Common SSID option with additional 5Ghz and 2.4Ghz networks only created for WiFi6.
3 wifi cameras and Ring doorbell worked fine for 5 days connected to 2.4Ghz channel, then suddenly all of them were dropped and are not visible anymore. Factory Reset didn't help. 2.4Ghz wifi is not visible at all from any devices that do not support 5Ghz including my Kindle, so I cannot reconnect any of them anymore.
If it doesn't get resolved quickly I'm sending it back. Was very happy with the speed and reception, but problems like this is a dealbreaker.
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@zak_koganitsky said in 2.5ghz network not visible any more all of sudden:
I used Common SSID option
If you disable the common SSID and give your 5GHz and 2.4 GHz unique names, can any of your devices see the 2.4 GHz name?
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@UI-AmpliFi No, with separate channels created only 5G network is visible. Devices that only support 2.4Ghz can't see anything at all. 2.4Ghz radio got dropped when no changes were applied to the settings. All 2G devices just stopped working one day and are not connecting anymore.
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@zak_koganitsky said in 2.5ghz network not visible any more all of sudden:
No, with separate channels created only 5G network is visible
I would suggest a replacement under warranty. This is an issue that to my knowledge has not been reported and it would be good for us to test your Alien.
Please fill out the RMA form, instructions for this can be found Here
