Message says "Please add account to Mail app first"


  • In the Amplifi app, when I click either of my routers, then go down to "Support Info", it gives me a message that says "Please add account to Mail app first". I can't find this message in any forums. Any idea what it means or how to fix it? I have an Amplifi Instant and Amplifi HD as my two meshed devices. Thanks in advance.


  • @scotteragon When you generate support files for the support staff and developers to review, it will download a .tar file and automatically attach it into an email addressed to help@amplifi.com

    If you do not have the default email app configured with an email address, it cannot do anything I described above and that is most likely why you are getting that error.


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