Improve your support by maintaining customer context
Harald Striepe last edited by
Some of us had many problems with AmpliFI HD firmware. Working with support is frustrating and rarely helps.
A big step forward would be for customers to be tracked between cases so we do not have to restart and answer the same questions over and over again.
It would also be good to get feedback on engineering findings. I have submitted what must be a dozen or more support info files and only once in 2 ½ years heard back on what was found.
At this point it feels futile communicating with them because they cannot find a resolution with complex issues.