'Switch Amplifi' to connect to remote access unit stuck at 'please wait'


  • Trying to connect to an Amplifi system with remote access enabled. 3Bar -> login as correct Ubiquiti account. 3Bar -> Switch Amplifi sits and spins 'looking for Amplifi devices'. Have tried with wifi off, currently at home with a Unifi network, need to connect to a clients Amplifi setup.

    iPhone 11Pro, iOS 13.5.1
    Amplifi app 1.13.1


  • @halfrack If their network is down, it would show the unit as "Offline", so the issue you are describing is either account related, or connection related.

    • Do you have other devices that can view your remote access accounts when logged in?
    • You said you logged in with the correct Ubiquiti account, do you have other account credentials you use? Are they displaying any remote connections or same failure?

Log in to reply