'Switch Amplifi' to connect to remote access unit stuck at 'please wait'
halfrack last edited by
Trying to connect to an Amplifi system with remote access enabled. 3Bar -> login as correct Ubiquiti account. 3Bar -> Switch Amplifi sits and spins 'looking for Amplifi devices'. Have tried with wifi off, currently at home with a Unifi network, need to connect to a clients Amplifi setup.
iPhone 11Pro, iOS 13.5.1
Amplifi app 1.13.1
UI-Brett last edited by
@halfrack If their network is down, it would show the unit as "Offline", so the issue you are describing is either account related, or connection related.
- Do you have other devices that can view your remote access accounts when logged in?
- You said you logged in with the correct Ubiquiti account, do you have other account credentials you use? Are they displaying any remote connections or same failure?