Web UI configuration changes disable Hardware NAT and changes QoS priority

Any change made in web tool, it:

turns off “Hardware NAT”. Tested on both HD & GE.
changes “Priority” from “Throughput” to “Latency” (GE)

My ISP is PPoE.

Yes, I know we don’t really need to make changes all the time but with your new Ad blocker, there are certain sites that I need to turn it off and back on when I’m done! This also messes things up!

I noticed this issue since I switched from HD to GE long ago but waited for your QA team to catch it - which didn’t happen!

UI-AmpliFi

@GOOGLE said in Do you test your apps / firmwares / etc??:

Any change made in web tool, it:

turns off “Hardware NAT”. Tested on both HD & GE.

I was not able to reproduce this with the HD or the Gamer's Edition. Is there a specific setting you were changing, or any other options you may have enabled/disabled so I can try to replicate this issue?

@GOOGLE said in Do you test your apps / firmwares / etc??:

Any change made in web tool, it:
changes “Priority” from “Throughput” to “Latency” (GE)

Thanks to your report, I was able to replicate this on the Gamer's Edition and I have forwarded this information onto the development team, thank you!

@UI-AmpliFi

I believe it turns off Hardware NAT if you enable or disable any setting.

Let’s try this please.

Enable Hardware Nat.

In web setting page, enable everything, save, then disable A-MSDU, save and check the iOS app.

I am wondering if it affects only users with PPPoE as connection type.

Thank you for your time.

UI-AmpliFi

@GOOGLE said in Do you test your apps / firmwares / etc??:

I am wondering if it affects those with PPPoE as connection type

This could be the difference, because I have only tested on DHCP. Thank you for the extra steps, we will look into this portion further as well.

@UI-AmpliFi

As mentioned, I noticed this issue since I bought my 1st HD a few years ago and when switched to GE, but the problem didn’t go away.

I remember some time ago I accidentally changed PPPoE to DHCP and after saving changes in web tool, Hardware Nat didn’t turn off - so like you said, I believe it’s PPPoE only.

Perhaps, if possible, it can get resolved with future updates.

Thanks again for your time.

Folks, fix this issue? It is not critical but certainly pain in the a$$.

How?

There are certain web sites or iOS apps that I need to disable your ad blocking solution - as soon as I do:

Hardware NAT = Changes from ON to OFF
Priority = Changes from Throughput to Latency

And, if I need to keep the ad blocker OFF for a day but need to use full speed of my ISP, and change those 2 options - same steps!

Of course, when I’m done and I turn on ad blocker, same issue - plus that tasteless animation and mandatory speed test!

I remember couple of years ago, when that happened, I double checked each and every option like wireless passwords, guests and everything else to make sure things have not reverted to factory default!!

I am sorry but this sort of errors for so many years and a few hundred firmware updates suggest careless / dumb programmers and QA team!

Thank You!

UI-AmpliFi

@GOOGLE We will have this addressed soon, it is just a incorrect display in the app. The priority does not actually change, just the display shows this. Thank you for your input!

Thank You!

The priority issue seems to be resolved as of today!

Whenever Apple releases major upgrades, I factory reset all my iDevices, therefore I would need to disable my ad-blockers and certain settings on my AmpliFi Gamer to get things going smoothly!

And, I was delighted to see when I switched on those settings via Web UI, the priority remained unchanged - without any firmware update!

So, you were correct and it was a display issue.

However, the NAT problem remains. Not a major issue compare to priority, but I hope that can get fixed too.

Thank you again for great products and support.