Burn mark on Amplifi main wifi router
-
Re: Burned(?) spots on device cover [Amplifi Home WI-FI mesh router]
I was searching google and found the above issue that someone else had. I experiencing the same issue. I have dozens of devices on my wifi including constantly streaming security cameras, all my TVs stream video services and all computers. The system is heavily utilized. The wifi stopped working and I couldn't connect with the app on my phone so I went to check on it and noticed the burn mark on the front. This is fairly recent. I power cycled the Amplifi and my wifi started working again but I'm really concerned with this burn mark. Is this thing about to catch on fire? Is this some kind of RF burn?
-
@Aviator4Fun Hi the antenna is not located there. As long as the wireless and networking aspects work it should be fine.
-
I remembered seeing something fairly similar here:
https://community.amplifi.com/topic/2038/burned-spots-on-device-cover-amplifi-home-wi-fi-mesh-router
-
@Aviator4Fun What hardware version is your device and what firmware are you using?
-
Software Version: 3.4.1
Software Revision: 0-gcbdfdc4ffd
Model Name: AmpliFi Router HD
Hardware Version: 19I bought this direct from Ubiquiti on October 22, 2019
-
This feels a little dismissive. It appears there have been multiple people with the same issue. It would be nice if Ubiquiti took a more active investigative approach to ensure there is nothing wrong.
I've had this less than a year and I feel like it's about to burn my house down (worst case scenario) or stop working in which case I'm out $350+.
-
@Aviator4Fun you can file an rma claim.
-
@Aviator4Fun Thanks for the info. This is the same hardware revision as mine but I am still on the older firmware 3.1.2. Do you happen to leave the LCD screen on all the time and could that be implicated?
-
@Ali-Hadi none of the LCD components are in this area. Only silicon board.
-
Well this is not good!
The house could burn at night if it gets more heat - maybe?
-
@UI-AmpliFi how do you RMA it?
-
@Aviator4Fun You can fill out our online RMA form at rma.ui.com
