Router unable to Factory Reset
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Chain of events:
-No internet last night, checked the router and noticed the screen on the initial loading screen, "Amplifi Wifi Perfected".
-Restarted router, no change
-Factory reset network (did the mesh points first)
-Network came back up, dropped several hours later. Could access the router through the app still.
-Rolled back the firmware
-Restarted. Stuck on the same loading screen now.
-Unable to factory reset the router. When the reset button is pressed and held, the bottom light will flash once, but no sound this time. When released it stays on the same loading screen.
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@John-1 Hello, will the device go into recovery mode if you continue to hold down the reset?
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@UI-AmpliFi Yes, it will go into Recovery mode, I accessed the firmware loading screen, tried to load the latest on. Rebooted and same screen.
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@John-1 Based on the steps you have taken and the issue you are describing I would suggest filing an RMA Claim
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@UI-AmpliFi RMA would only be useful if within warranty correct? This unit is out of warranty.
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@John-1 Correct!
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Since I can’t do a RMA, are there any other recovery steps I could try?
