Devices on Amplifi HD pausing on their own
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I manage 35 buildings with amplifi systems installed and have never had any issues.
But the last few weeks one building in particular some devices are paused, I check on buildings each day and notice that nearly the same devices are paused each day.
My question is seeing all these amplifi units are connected to my email, is it possible for one of the residents of this building to be able to download the amplifi app and control the system using their own email address and continusly pause devices that are connected to the network?
If this continues I will have to remove amplifi from this building and replace with in wall units instead as these cannot be manipulated by others.
Any ideas on this would be great.
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Hi @DLR-IT-Technology - when setting up the systems did you create a unique administrative password or use the default setting of using the main WiFi SSID & password for administration?
If the administration is done through the main SSID then anyone on the network can download the app and make changes
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Hi @DLR-IT-Technology - here is the Support article on changing the Administration password if that will help...
https://help.amplifi.com/hc/en-us/articles/219046397-Changing-the-Admin-Password
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@Derek-Saville Thanks for the reply.
Just as you mention that I think you are right although I never got an option to create an administrative password that I recall.
I usually just connect to the modem in the building and wait for the units to show up in the app.
If this is the case how do I create an administrative password now seeing as all units are setup already?
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Hi @DLR-IT-Technology - I believe you can add the Admin password by following the Support link posted above, although I have never personally tried that myself
When setting up a new mesh, where you enter the SSID password, there is a checkbox to create a separate Admin password and it is easy to miss
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Cheers Derek you saved me a whole lot of hassle. I just changed all admin passwords for all the units in all buildings using that link above.
You're a gent.
