AmpliFi Alien EU router now available!
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The AmpliFi Alien router and AmpliFi Alien mesh kit have just been released to our European store. To purchase, please use this link to join the early access program AmpliFi Alien EU
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im not too familiar with the early access program.
Will there be a difference in hardware between this and the GA device? Or is the difference purely software/firmware?And if the difference is just software/firmware, will the early access devices be updated to the GA software/firmware upon official release?
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@SamirHafez said in AmpliFi Alien EU router now available!:
Will there be a difference in hardware between this and the GA device? Or is the difference purely software/firmware?
The hardware will be identical, it will just be a firmware difference and it will be updated to public release and all subsequent releases as well.
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Hi @UI-AmpliFi - what is the return policy for the Early Access Beta program if someone finds the Alien incompatible with services like Sky Q?
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Products purchased from the “Early Access” portion of the UI Store (the “Early Access Products”) are not eligible for refunds. for US Store..... for EU store ????
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Hi @絵馬絵馬 - I thought the EU regs prevented entities from limiting returns on ‘beta’ early access products if they are purchased (unlike the US)?
Something definitely worth checking into further
Thanks for the warning
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@UI-AmpliFi Hi I just purchased one of these and am in the U.K., under the distance selling regulations I can return anything under 7 days for any reason for a full refund and can even test the product as you would in a store. So I presume under these terms if the Alien really doesn’t work I can return it for a full refund? Otherwise I’ll cancel the order.
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Thanks for the heads up, been waiting a long time so just joined early access and ordered. Shame it's limited to just 1 unit for now as I currently have 5 units to cover my whole house with the HD. Anyway looking forward to finally getting it.
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You recon australia release is very close?
We dont have ubiquiti website for australia?
If it got released how do we get it early access in australia?
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i ordered one, early access is kinda cool
happy to beta test this device!
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I should be clear I am more then happy to test the Alien and would only want to return it if it didn’t connect to the internet at all or something just as bad, but I see you offer replacement products anyway so that’s fine. I’ve been waiting for the Alien for a long time. I have about 26 wireless devices in my home so would be a good pace to test, security cameras, phones and tablets, TVs, games consoles etc.
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@Mark-Richards I will find out more about the early access return policy for the EU and update this thread. That is a great question and I currently do not know the answer with our early access EU store being a fairly recent update.
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@UI-AmpliFi Thank you that would be fantastic if you could, but I would still like to receive one to test anyway. My payment has been accepted. If it didn’t work at all though like failed to power on or not connect to the internet at all, I’d probably request a replacement anyway.
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@UI-AmpliFi Other question : this EA have 1or 2 years warranty ? Thanks
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Do we know when we will be informed if we are successful in our purchases and the item will be dispatched?
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@Mark-Richards In accordance to EU policies we honor a refund if the return request is made within the 14 days window. The recent release of the Alien has had an increased volume from our warehouse and orders are still being processed. You will receive an email confirmation with tracking information once it ships.
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@UI-AmpliFi Thank you so much for coming back to me. It seems it’s the standard laws then that apply. I hope I get my confirmation email soon as the Amplifi is a router I’ve wanted for ages, but I got a Dream Machine as I couldn’t get the Amplifi but it’s a bit too much for me and doesn’t have simple parental controls. Will it come with a U.K. plug do you know or will it be an EU one?
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Ok, 1 year warranty
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@UI-AmpliFi joined the ea program. Will we be notified when we can buy? I cannot see a buy button, just a join ea button....
