Brand New Alien gives the 99% initialization hang up.
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All,
I received the alien and was very excited to get this going. Setup went ok but then the alien asked to be updated. Ran the update and after that it would only boot to 99%. Sometimes I could get it to do the factory reset but again it would go to 99% initilization. Contacted support and have an RMA but looking on here and elsewhere seems this is a pretty common issue? Anyone have a fix? Is it best to switch to the amplify HD? Still waiting to hear from the RMA team but my new internet line is unusable unless I go buy a different gateway.
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Oddly enough just because I saw so many inconsistencies on this issue I took my Alien back out of the box and hooked it up. It booted fast. Hooked up the internet and it is working great right now. We will see how long this lasts but really a weird situation.
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Ok this worked for about 30 minutes and then the screen displayed check cable or something like that. Rebooted the router with the ethernet cable disconnected and it is stuck at 99% again. Everything worked awesome for 30 minutes. This is in a room currently at 68 degrees so pretty cool. It almost seems like an overheating issue but not sure. Any help out there would be greatly appreciated. Pretty expensive paperweight
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@Eric-SChlichte I would suggest exchanging the unit under warranty. Here is an article on how to process an Replacement Request via RMA
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@UI-AmpliFi Thanks for the response.. I did this yesterday. Have not heard anything yet today on it. Really wanted to get this setup so my daughters online school world work next week.
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@UI-AmpliFi I sent you the number. Thanks.
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I just wanted to report back. I received the RMA replacement. This one is working great. Thanks so much
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@Eric-SChlichte Glad to hear!
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@UI-AmpliFi I have sent you a private message. Thanks