Amplifi HD Ethernet Ports Dead

  • Hello,

    This morning, I woke up to find that all of my ethernet ports on my unit had died. I did some troubleshooting (detailed below), and the only conclusion that I can come to is that in fact they are all dead or there is some bug/setting that I'm not aware of that is preventing internet connectivity. When I tap the screen, the ports appear plugged in as they should, but the devices on the other end have no internet.

    • Wireless and mesh point wireless works
    • I plugged a laptop directly into the modem. Internet works. Verified a second cable works as well.
    • I reconnected the amplifi directly to the modem again and used that second cable to attach my laptop to each port. No internet with any other ports.

    Other then the next step being a complete factory reset, does anyone else have any suggestions on how to further troubleshoot? Since the cables show connected on the device screen, this leads me to believe something unusual is happening. Note that I have completely rebooted the unit as well.

    Thank you,