AMPLIFI devices cannot be repaired
My device is our of warranty, but unfortunately AMPLIFI do not have any place to which the device could be sent for repair, even if paying.
Incredible and dissapointing !
No other chance that thrown away the product ( it was broken during a power cut on the area in which I live)
James Ford last edited by
@JoaquinNava Which device was this? I am asking since that could play into my next purchase?
@James-Ford As far as I know, this is applicable to all AMPLIFI devices, which means no repair possible after warranty period.
In any case, my device is: "AmpliFi HD". It works extremely well, until broken because after a power cut...
jsrnephdoc last edited by
@JoaquinNava do you know if the company repairs in-warranty devices that have problems, or is the only solution during the warranty period a complete replacement?
That would create additional issues for items sold in pairs such as the Alien and the serial-number bonded mate of a MESH unit with no LED screen and no LAN ports. I wonder whether under those circumstances, if it were the full featured router that failed whether they'd have to replace BOTH units?
Sorry, I really do not know if the company repairs in-warranty or if it is a complete replacement. Honestly, the answer provided by their "suppor team" was really poor as they just gave me a link in order to file a RMA, knowing that my device was out of warranty period ( so RMA was rejected)
Just got their confirmation that they do not repair devices. They only replace them during the warranty period ( 1 year buying at resellerts or 2 years from their webstore).
Important if you buy the device in Europe:
European regulations clearly stablish a minimum warranty period of 2 years, independently if you bought it from re-sellers or at their webstore.
This means that the AmpliFi devices sold in Europe do not fulfill European regulations.
Additionally, in Europe it is mandatory to have a technical assistance service for repairs, something which again they do not fulfill.
So they should NOT sell their products in Europe.