Cannot get Teleport code
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Hi,
Since I have a new phone.. I would is to add this to Teleport. However this is giving errors like unavailable, try again later.. On iOS and Android app. So it isn't app related but probably Alien. Running 3.5.1 right now. Rebooted the Alien, but has no effect.
Looks like Teleport broke in latest update? Also existing devices can't connect. Someone also with this issue?
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@Auke-Wesselink Hi, Auke.
We have done some quick testing and we don't see any issues generating Teleport code from the AmpliFi app and entering it on the Teleport app. We tested with the latest Play Store and App Store app versions.Can you please describe at which step you are experiencing issues? Please add a screenshot if possible.
Thank you!
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Hi,
I try to pull a code from the app. But I only have a few parts of a second to choose copy (also seeing NO code).
I have opted in to the Beta app.. but also iOS app having same issues.
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For your information.. on my HD unit (as bridge) does generate a code.. So.. Again everething points to the Alien.
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@Auke-Wesselink Please try the official Play store or App store versions.
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@UI-AmpliFi I do.. only on Android I do have Beta selected (dont know which version is live). On iOS it is normal production version.
But as I said. HD unit does it.. so app is not the problem here in my opinion.
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This post is deleted!
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@UI-AmpliFi Just rolled back Android to 1.13.5.. same issue!
Alien cannot generate code, existing devices cannot use Teleport on existing codes.
HD unit can do both.
I would say, do the maths.
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Logged a supportcase for it. @UI-AmpliFi you will see it yourself.
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Resolved. Remote access was not (anymore) enabled on right account (probably). Removing remote access in webinterface and connected again with right account got it working again! Great tip from support here! Factory reset would have done it also.