Incorrect password prompts - AmpliFi Alien
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Re: Incorrect password Wi-Fi issue
I just upgraded from an AmpliFi HD to an Alien with a mesh unit that is connected with Ethernet to the main unit.
In a day since setting it up - I have received prompts on my iPhone that the wifi password is incorrect and I’m unable to join again. I have eventually been able to join again but it takes at least a few tries.
I am not sure if any other devices are experiencing this.
I see this has been an issue in the past. Are there steps I should take to prevent this behavior?
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If you're on the latest firmware, it's a known issue. I do believe they are investigating and gathering data.
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@Lawliet-Keffor
I am on latest firmware. Thank you for confirming it is a known issue.
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@Absolutand1 Same issue for me, found your post on google
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I experienced this on a second device this weekend - also running iOS 14.5
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Yeah this is a known issue that they thought was fixed in v3.5.1 but it still isn't. Out of my 30 devices only one is affected by it. Not sure if there are any patterns on what device gets affected.
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Maybe this is already known as well but instead of being prompted for password I’m constantly just being dropped from the wifi on this device.
Extremely disappointed so far with this ‘upgraded’ experience from the AmpliFi HD.
I don’t know about others but I have 2 units (main and mesh) and had the 2nd unit Ethernet back hauling to the main. I disconnected / disabled that setting tonight and it seems a lot better so far. Do others with this issue have a similar configuration and / or is that part of the known issue?
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Are there any updates on this? It’s getting more frustrating by the day - especially since now when my iPhone loses the wifi, it cascades through all of my Apple devices due to the sync (which is normally very convenient) between them.
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It seems like this is most commonly happening when I’m being handed off from one unit to the other (ie. going upstairs from downstairs).
This is probably already known and maybe just a coincidence either way I hope there is a fix soon.
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Hi @Absolutand1, looks that new beta firmware on Alien probably fixed that. I don't suffer from disconnects / password prompts anymore on that beta. If you can, you can try it by installing the beta itself (tick beta updates in the webui of the alien to get beta's ass well).
https://community.amplifi.com/topic/4534/alien-firmware-3-5-2rc1/30
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@Auke-Wesselink - I’ve updated the beta firmware and fingers are crossed! Thank you!!
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Sadly just has the incorrect password prompt. Was running the officially released 3.5.2 firmware.
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I’m still experiencing this behavior on the 3.6 beta firmware. It seems like it corresponds with times when I go from one Alien unit to the other in the house or where there isn’t a strong signal.
So far my experience with this router makes me regret purchasing it and I would discourage anybody else from doing the same.
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I too have this problem. Single Alien, fw 3.6.1. Just updated to 3.6.2. Fingers crossed.
