Amplifi App Freezes on home screen when 2nd Router added
Frank Downs last edited by Frank Downs
About a year ago I added an AmpliFi Instant (AFI-INS-R) device to my existing AmpliFi Instant Wi-Fi System (AFI-INS) system, and everything was working great.
NOTE: According to this link this is a valid combination of devices;
But after a few months I noticed that the Amplifi App was freezing on the home page and was just remaining blank. After some investigation I discovered that if I turned off the AFI-INS-R device then the App would come right, but whenever I powered up the AFI-INS-R again the app would freeze.
This doesn't affect the network operations, but it does mean that I can't manage the devices using the Amplifi App.
With the AFI-INS-R on.
With the AFI-INS-R off.
Anyone encountering a similar issue?
UI-AmpliFi last edited by
@Frank-Downs Hello Frank. Please reach out to our support team and provide a screen recording of the issue you have. Thank you!
Frank Downs last edited by
Thanks for the reply.
Over the last few days I spent some time with your very responsive support team. We tried a variety of settings but unfortunately none of the suggestions worked. The final suggestion was to reset the primary router, but I haven't gotten around to trying that yet.
In the meantime I discovered, by accident, that if I move the 2nd router to another room in the house then it solves the problem. I suspect that I possibly had all the devices too close together.