2.4ghz not working


  • Got my Alien a few days ago, but didn’t until now try to separate the 5ghz and 2.4ghz bands. This since I want to connect my smart things that only run 2.4ghz (lamps and sonos).
    I’ve tried untoggling the common SSID, and I’ve also tried adding an extra SSID for the 2.4ghz band. Nothing works, I will simply not get any 2.4ghz networks to appear. As suggested in other topics I’ve tried restarting by pulling the plug. I’ve made a factory reset and I’ve rebooted within the app. Nothing will get the 2.4ghz networks up and running. It is running the 3.6.0 firmware as it was delivered to me with it. Any suggestions before sending back the router?
    Thanks!


  • Contact support. They are very good.


  • @Joakim-F-Kilner Please reach out to our support team.
    Thank you!


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