Android and Amazon devices disconnected in 3.6.4


  • My Amazon/Android devices can't see SSID WIFI6 5GHz after the upgrade.
    Downgrade to 3.6.2 and everything is back to normal


  • Similar issue here. My new iPad Air is constantly dropping the internet connection while on the 5gHz network (which I like for it to use so that it doesn't use the 2.4 and interfere with a baby monitor). Seems to works fine on the 2.4 though if I allow it. Going to try to downgrade firmware and see if that fixes it.


  • @AirRocker @Nathan-A please share support ticket numbers so we can escalate your issues.
    Thank you!


  • I submitted a support ticket yesterday (326002). They asked that I submit support files before downgrading the firmware. Unfortunately, I had already downgraded the firmware by the time I got the email, but I am glad to still submit support files if they would still be helpful. Just let me know. Thanks!


  • @AirRocker unfortunately after you update or downgrade the router loses 99% of the log information. If possible please update to 3.6.4 and gather a support file while you are having issues. You can use the existing support ticket to upload the file. Thank you!


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