New 1Gbps connection; router only lets 100Mbps


  • Hey everyone,

    So I recently upgraded my Comcast connection to 1Gbps down/35Mbps upload.

    From the modem directly, speedtest showcases those speeds
    Once I add the router to the mix, both wireless and hard wire connections all drop to 100Mbps down/5Mbps upload
    I have swapped out the cable from modem to router with a new Cat6 cable - no luck.
    I called Comcast back twice and had them ensure everything was good with signal, modem profiles, house wiring, etc. - no luck

    I have software rev 2.6.1, fully updated as of today (Feb 8, 2017).

    Any ideas on why this would be happening?


  • @landon-veitch Hi Landon! Can you generate support info from the router and send it to karlis.keiris@ubnt.com? Please include a link to this post as well.


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