Not able to add a new mesh point.

  • I have a big house (concrete villa), and for a long time I was using apple airport routers. recently noticing a big community appreciation to Amplifi I decided to switch, and glad that I did. After having a great initial experience with one AmplifiHD router and two mesh points, still parts of my house have a weak signal. I decided to get another AmplifiyHD router with two mesh points. Now here is my dilemma; the second router refuse to connect to the first one, it only wants to create its own wireless , which of course defy the point of mesh network. Could you please help, I tried everything I know, the app allows me to add a new mesh point, but at the step where I have to name the new router it keeps giving me this message "something went wrong".

    P.s I updated the new router to the lates firmware.

  • @abdul-alkaabi hi Abdul! These mesh kits can't be unpaired or joined together. If you can, you should return the second one and buy additional standalone routers (if you want to use wired backhaul) or mesh points. Only the mesh system (router and 2 mesh points) kits are locked in this way. Router-Teleport kits, for example, can be unlocked.

  • @abdul-alkaabi

    got the same problem. What i did was switch the primary router with the router in the kit and connect the orginal router with the wired backhaul option.

  • I picked up a used AmplifiHD thinking I could add it to my system, but that’s not possible because it was supposed to have two mesh units? I just wanted to add another unit with Ethernet backhaul. Should have been so simple. Why is it locked out?

  • Hi @jason-yauman-0 - is the used AmpliFi HD part of kit? If so it can't be added to an existing mesh network.

    Is you existing mesh system a kit or a stand alone HD router?

    If your existing mesh is a kit, then you can only add stand alone units to the mesh.

    If your existing mesh is a stand alone unit, and the used HD is from a kit, then as stated in a post above, you can swap them.
    You need to make the used HD (from the kit) your primary router and then reset the stand alone HD and add it as a mesh point.

  • @derek-saville I’ve learned that the hard way. If the units aren’t the same, they should have different names. All HD’s should be the same. Perhaps an initial factory pairing is useful, but locking is horrible for consumer flexibility.

  • It isn’t really clear that the bundle is more than just a discount on hardware. It’s a crippled system that isn’t as flexible as buying the hardware separately.

  • Eek - so I purchased the kit with the Mesh Router HD and 2 HD Mesh Points. Can I not add more HD mesh points to this? I just ordered 2 more standalone HD mesh points. Everything I've read/seen so far implies I can add/pair more Mesh Points to my Mesh Router. If this is not the case - ouch... Can someone please confirm that adding mesh points beyond the 2 in the kit is not possible?

  • Hi @greg-marshall - there is no problem adding stand alone components (MeshPoints or routers as mesh points) to a kit.

    The restrictions are:

    • you can’t combine kits together
    • you can’t split kits
    • if you have a kit then the router from the kit must be the primary installation of the mesh

  • I was able to fix the initial problem by returning the second kit and buying separate amplifier HD routers. everything worked fine for a while, now after the latest firmware update I was able to join a new router to the mesh, but it will not show up under the main router, it will rather have its own mesh, I know this sounds confusing, what I mean it is able to join the existing mesh but not showing up under the main router.

    and if that is not confusing enough, I try to add it from the iOS app and it gave me the message "Router Firmware is too old. Please update your router first", which is not true because I verified that it has the latest firmware. so what I did was adding it (as I explained above) by logging to the new router it self.

  • @abdul-alkaabi We have been informed of the error message "Router Firmware is too old" and we are currently looking into a solution. In the mean time, if you add the devices to your mesh network by using the LCD screen on your primary router it will add them to the mesh with no error.

  • How do you add a device to your mesh network using the LCD screen of the primary router? I don't see any set up options on the primary router screen and I can't find any information on this in the user guide.

  • @vanessa-fox When a new device is plugged in within bluetooth range you will receive a prompt on the LDC screen of the router saying "New mesh point detected" with a button saying "Add to mesh".

    If this does not prompt on your screen, you will have to update the mesh point manually to be able to add via the app. This should be corrected soon.

  • @ubnt-gunars

    Please direct me to where it explains this in your product advertising? I will give you a hint, there is no mention of it. Actually very little documentation of the mesh points at all within the Kit description, so one then navigates to the stand alone mesh point (sold separately) and reads that. This is very misleading and poorly conceived. If the mesh points sold in the kits are different (crippled) then the stand alone mesh points, it should be clearly stated! This is what happened to me, I had two routers and two mesh points, put together from a stand alone router and a kit. All setup and worked fine. Later, I moved to a much smaller place, and one router and the two mesh points where clearly going to be enough, so I sold one of the routers. it now looks like I sold the wrong one, but I had no idea it mattered, as there is no documentation that mentions this "fixed pairing" in the manual, and both routers appeared the same. I am not sure why now I have to buy additional mesh points do to the fact you don't mention this is your literature.

  • Hi @rick-owen - you are correct that it should be better explained with a clear warning in the product documentation that the mesh points are locked to the router.

    Their advertising has always focused on "plug-n-play" capabilities with no setup required and used terms like "auto-pair".
    The current website states "Utilizing MeshPoint HD Technology...Just unbox the mesh points and plug them in to any standard outlet." in-line with the QSG and UG that only state the mesh points need to be plugged in.

    The FAQ in the UG only states that the mesh points "...automatically pair (auto-pair) to your Router." and does not mention they can never be un-paired.

    It was more recently they updated the FAQ on the website to finally state all the restrictions.

    It seems like they will always view the hard lock as an 'enhancement' instead of negative, but in that case, they should have charged more for the kits than buying the individual components stand-alone.

  • @derek-saville

    An after the fact faq on a website does not release them from obligation to their consumers to live up to the advertising claims on the box, on the main page of the website, on the product description on amazon prime, etc etc. Navigate to their fancy dancy flash presentation and tell me where it states this fixed pairing? The fact they are trying to sell this locked pairing as an "enhancement" is laughable. There is only a $50 savings when buying the kit over the stand alone products, had I known about the crippling of the mesh points in the kit I would have opted to buy separate components.

    Now here is another question, if one buys the stand alone mesh points, can they be paired to one router, then later paired to another, or after they have been paired once, are they permanently now paired to that router?

  • Hi @rick-owen - I am not disagreeing with your frustration, and also believe they should do a better job of explaining up front that the kits are locked along with the limitations that entails.

    But I have never seen an advertising claim that the components of a kit are NOT locked either, so I am not sure what 'obligation' you are referring to.
    What they do describe is a kit that can be installed without any additional steps for the Mesh Points other than plugging them in, and that obligation is fulfilled.

    And that implied 'fixed pairing' is universally despised on this forum since they have stated it occurs at the factory and there is no way to remove it.

    I can personally confirm from first hand experience that individual stand-alone HD Mesh Points are fully unlocked and can be paired / unpaired repeatedly.

  • @derek-saville

    The obligation exists because they do not differentiate any difference between the mesh points sold in the kits, and those sold as stand alone. Given no additional information on the mesh points sold in the kit, one has to assume them to be the same as those sold as stand alone. One cannot make an informed decision before purchasing without this information. I laid out what happened to me above, how was I to know there was a difference in which router I sold? Now I am stuck with two paperweights which could have easily been avoided with clear documentation. Additionally, if someone where to buy a kit, and a non-warranty issue occurred with their router, and needed replacement, they cannot simply just replace the router, but have to replace the whole kit.

  • Hi @rick-owen - I realize I am coming across as defending them, which is not my intent, as I sincerely believe they should have done a better job communicating the benefits and limitations of the kits clearly and up front before purchase, but we will have disagree on what their 'obligation' is.

    They sold plug-n-play kits without communicating that it comes with a limitation.
    There is no legal obligation to communicate the limitation.
    There is no legal obligation that kits have to be composed of stand-alone components.
    There is no legal obligation that the components of a kit need to be identical to stand-alone components that are sold separately.

    I do wish you good luck on your cause.

    PS - I had purchased two stand-alone HD Mesh Points, but still considered them worthless paperweights and literally gave them away for free...

  • @derek-saville

    I disagree on your points your trying to make about legal obligations. With the only available literature at the time of purchase about the mesh points being that of the stand alone ones, any good lawyer could make a case that customers were purposely misled when buying the kits. As to whether or not posting an obscure "faq" after the fact buried deep within their website alleviates their obligation is a gray area, but in my case it doesn't matter because my purchase was made before the faq was ever posted. In essence, your saying the the company is under no obligation to inform the customer of exactly what it is they are buying. This is no different than offering a customer some prime real estate in Florida, and later you discover that you just purchased swamp land.

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