Wireless connection keeps crashing
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I have a DSL connection and never more than 9 clients connected at once to the mesh router. Over the past couple of months, the wireless connection keeps crashing. Unplugging and rebooting the router does NOT restore the connection. Only a full reboot of the modem restores it, and then a day or two later, it goes out again. I keep uploading support files generated by the app. I've been E-mailing someone in tech support names Presila P regarding my ticket (74798). I was wondering if it could be an IP address conflict. She told me to change the primary DNS address to 8.8.8.8 and the secondary address to 8.8.4.4. That did not solve the problem. She's not responded to my E-mails over the past week. Please help. Thank you.
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@john-donahue Your support files shows multiple failure points and an unreliable internet connection. We recommend connecting a new ethernet cable. If you see the same issues with a new cable your modem could be causing these issues.
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I'm using the short cable that came with the Amplifi to connect it to the modem. Is that what's possibly defective?
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We've reached a point where the problem could be with firmware version 2.6.2. I've been downgraded to 2.4.3 to see if that corrects the problem. If it's true, then there is something buggy with version 2.6.2.
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@john-donahue 2.6.3 was released today. Worth trying?
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@joe-johal Prior to the downgrade, support upgraded me to the beta of 2.6.3. Didn't help.
Over the course of this investigation, even though all of the lights on the modem remain on, I discovered that I could not even access the wired internet during a crash.
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@john-donahue What modem do you have?
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@john-donahue Could you please send us support info collected with version 2.4.3 after running Amplifi for at least 3-4 days without reboot? P.S. We want to check for the same errors as in 2.6.2. My e-mail: dima@ubnt.com
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@dmitrijs-ivanovs Actiontec 300 Mbps Wireless-N ADSL Modem Router (GT784WN)
I will send data this weekend unless it crashes beforehand.
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@dmitrijs-ivanovs The connection crashed again at 1:33 a.m. this morning on version 2.4.3. I've e-mailed the support file. After every modem reboot, everything works fine for 2-3 days before crashing again like clockwork. I don't know what else to do.
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Support upgraded me to the beta firmware version 2.7.0, which stabilized the connection between the modem and Amplifi. Haven't had a crash in over a week.
