Router User Accounts

  • I have two suggestions for accessing the router for administration.

    • Allow changing of the administrative account (google or facebook) without having to do a factory reset. If this isn't feasible, please consider adding an option to download a backup of the existing configuration before the reset. Similar to the Unifi app, there could be an option at the beginning of the setup wizard to upload the backup file to at the beginning of the setup. The only thing that wouldn't be in the backup configuration would be the user account information so you could then connect it to the different account that you wanted to switch to.
    • It would be extremely helpful to allow additional accounts (google or facebook) to be linked to existing router. This would facilitate a third party the ability to provide direct support to installed AmplifiHD systems. I'm thinking of scenarios where you install a router for non-technical friend or family member. You would want the owner to have the AmpliFi app so they can access the router features, but at the same time, if you (the support person) is in another location, you can open the AmpliFi app and remotely administer the router if needed. The only way of accomplishing this today is to either have the user share their google/facebook credentials, or create a separate google account just for all your installed AmpliFi routers but then the owner doesn't have access. Neither of those workarounds are feasible, or being able to link an additional "support" user would be a huge win.

    Thanks for considering these suggestions.

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